UX DESIGNER
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3M Connected Ecosystem

 
 

CASE STUDY

3M Connected Ecosystem

User Journey Mapping / Storyboarding / Wireframing / Design Strategy / Heart Framework / Sketch / Illustrator

 
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CHALLENGE

Further explore existing touch points and improve upon 3M’s current hearing conservation ecosystem.

ACTION

Through journey mapping, wireframing, prototyping, and storyboarding, my team explored ways to increase connectedness within the current 3M hearing conservation ecosystem.

RESULTS

Smart Sound Earplugs and a 3M app was imagined to improve the process of gathering complete and accurate observations for hearing conservation reports.


 

THE CLIENT

3M embraces ecosystem thinking as a means for both understanding their customers, and thinking about how to design connected solutions that meet the needs of their end users.


“AHA” MOMENT

Businesses in 2016 paid over $1.5 million in penalty fines and $242 million in worker’s compensation for failing to implement successful hearing conservation programs. Our design team identified this as an opportunity to design a system that could better protect businesses from fines and compensation fees. Our strategy was focused around the roles of the safety manager. We determined that the day-to-day process of gathering complete and accurate observations for hearing conservation reports is a pain point for safety managers.

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WIREFRAMING AND PROTOTYPING

A prototype called Smart Safety Earplug was sketched out. This device is equipped with a sensor that wirelessly communicates when it’s being used to the 3M hearing conservation app.

A prototype called Smart Safety Earplug was sketched out. This device is equipped with a sensor that wirelessly communicates when it’s being used to the 3M hearing conservation app.

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This app allows safety managers to effortlessly gather, monitor, and report earplug compliance.

This app allows safety managers to effortlessly gather, monitor, and report earplug compliance.


STORYBOARDING

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Storyboards were created to help communicate future states of the user experience. These scenarios help visually predict and explore the user’s experience with the 3M app and Smart Sound Earplugs.

Storyboards were created to help communicate future states of the user experience. These scenarios help visually predict and explore the user’s experience with the 3M app and Smart Sound Earplugs.