UX DESIGNER
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Check & Connect

 

CASE STUDY

Check & Connect Trainer Tracker

Cognitive Walkthrough / Contextual Inquiry / Wireframing / Interactive Prototyping / Sketch / inVision

 
 
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CHALLENGE

Evaluate how well the Trainer Tracking application currently performs for the national trainers and make suggestions on ways it could be improved.

ACTION

Through a cognitive walkthrough and contextual inquiry, I identified ways to improve the Trainer Tracking application used by national trainers.

RESULT

A prototype was created that addressed several pain points national trainers encounter when using the Trainer Tracking software. This design fixes general hierarchy issues and reduces the national trainer’s responsibility of entering and managing certification status of local trainers, by allowing local trainers to manage and track certification status.

View prototype


 

THE CLIENT

Check & Connect is a drop-out prevention method that has aided “at risk” students for over 25 years. They pair students with mentors to build helpful skills. It is the only US Department of Education reviewed program that has been found to have “strong evidence of positive effects on staying in school.”

Check & Connect has developed a team of national trainers who provide direct training to schools and local trainers. 

National trainers are currently using the Trainer Tracking software tool to monitor the completion status of certifications, training sessions, and workshops for every local trainer.


 
 

THE UNDERTAKING

Check and Connect came to me to evaluate how the Trainer Tracking application performs for the national trainers and make suggestions on how it could be improved.


 
 

COGNITIVE WALKTHROUGH

The first course of action was conducting a cognitive walkthrough with the existing Trainer Tracking web application. This systematic evaluation method is used to identify distinct flows in an interaction and where steps may fail or succeed for first-time or infrequent users. The following was examined…

•Interaction Model- Will the user achieve the right outcome?

•Visibility- Is the correct action visible?

•Mapping- Is there a clear connection between the control and the resulting action?

•Feedback- Is there sufficient and/or appropriate feedback?


 
 

CONTEXTUAL INQUIRY

 
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Our team set off to the University of Minnesota where the Check and Connect office is located to meet with four national trainers to better understand how they use the Trainer Tracking software.


RESEARCH GOALS

-Gain an understanding around institutional frameworks and processes that impact user workflow as well os tool usage.

-Better understand how the tool fits into the national trainer task workflow and if there are any dependencies or constraints associated with this tool.

-Learn more about common usage patterns and pain points, including if there are any workarounds users implement to bypass pain points.

-Better understand the degree to which the interface language matches user expectations.

-Better understand the hierarchy of the data in the tool and how data is used outside the tool.

 
 

SYNTHESIZING DATA

Our team then analyzed the data collected during our contextual inquiry and clumped them into categories that reflected the key research goals.

 
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INTERACTIVE PROTOTYPE

A prototype was created that addressed several pain points national trainers experienced when using the Trainer Tracking software. This design fixes general hierarchy issues and reduces the national trainer’s responsibility of entering and managing certification status of local trainers, by allowing local trainers to manage and track certification status.

View prototype